Refund policy

No Returns or Exchanges

Due to the nature of research-grade materials, we do not accept returns or exchanges once an order has been placed and dispatched. All sales are considered final, except where required by applicable UK consumer law.

This policy helps ensure product integrity and compliance with laboratory handling standards.

Damaged or Incorrect Items

If you receive an item that is damaged during transit or does not match your order, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please include:

  • Your order number

  • A clear description of the issue

  • Photographic evidence of the damage or incorrect item

Once reviewed, we will determine an appropriate resolution, which may include a replacement or refund in line with your statutory rights.

Customer Responsibility

Customers are responsible for:

  • Reviewing order details carefully before completing a purchase

  • Providing accurate and complete shipping information at checkout

We cannot be held responsible for issues arising from incorrect delivery details supplied by the customer.

Support

If you have questions regarding your order or require assistance, please contact our support team at:

📧 info@peptomera.com

We aim to respond to all enquiries as promptly as possible.